Items for refund or return might be required to be dropped off at any of our physical stores nearest to you for inspection and processing. Our customer service team will discuss with you to identify the nearest drop off center for you. Repairs if required will be done at these store level or will be sent to our head office for processing. Anticipate a delay of 10-15 working days as we might need to have the product inspected by the manufacturers. Direct pick up from home might not be available in all emirates and will only be eligible on a case to case basis.