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General Questions

How can I order prescription lenses?

You need to have a valid eyeglass prescription and pupillary distance (PD). Your prescription needs to have been issued within the last 12 months for it to be valid.

No Prescription or PD (pupillary distance)?

You can have your eyes tested at any of our optometrists, to get a valid eye prescription and get your PD measured.

How do I order prescription contact lenses?

You will need to have a valid contact lens prescription within the last 12 months. If you know your base curve and diameter, we can provide you with the best fit of contact lens.
If you do not know your prescription or have never tried contacts, you can do the following: Visit one of our stores to get a valid contact lens prescription and have your contacts fitted.

How do I order new lenses, for my old frame?

You will need your valid eyeglass prescription and pupillary distance (PD). Your prescription needs to have been issued within the last 12 months for it to be valid.

Purchasing Questions

How do I set up a return or exchange?

Give us a call on 026776222, Ext- 116 or Email us at estore@yateemgroup.ae and we can prepare your return or exchange.

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